Refund and Returns Policy

Effective Date: January 6, 2025

At Twirlnapo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and straightforward return and refund process.

Returns
You may return any unworn, unused, and undamaged products within 30 days from the date of purchase. To initiate a return, please contact our customer service team at info@twirlnapo.com with your order number and the item(s) you wish to return. Please ensure the items are in their original condition and packaging.

Refunds
Once we receive the returned item(s), we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your bank or credit card provider.

Exchanges
If you’d like to exchange your item for a different size or style, please contact us within 30 days of receiving your order. If the item is available, we will arrange the exchange. You may also return the original item for a refund and place a new order for the replacement item.

Non-Returnable Items
Some items, such as sale or clearance products, may not be eligible for return or refund. Please check the product description or contact customer service if you’re unsure about the return eligibility of your item.

Shipping Costs
Customers are responsible for return shipping fees, except in cases where the product is defective or an error was made on our part.

If you have any further questions regarding our Refund and Returns Policy, please feel free to contact us at info@twirlnapo.com.

Thank you for shopping with Twirlnapo!