Shipment Policy
Effective Date: January 6, 2025
At Twirlnapo, we aim to provide a smooth and efficient shipping experience for our customers. Our Shipment Policy outlines the details regarding order processing, shipping methods, and delivery times to ensure you have all the information you need for your purchase.
1. Order Processing
Once your order is placed, it will typically be processed within 1-3 business days. Orders are processed from Monday to Friday, excluding holidays. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Methods
We offer various shipping options to suit your needs. The available shipping methods will be displayed at checkout, and you can choose the one that best fits your preferences. Shipping methods include standard, expedited, and express options.
3. Shipping Costs
Shipping costs are calculated based on the size, weight of the order, and the shipping destination. You can view the total shipping cost before finalizing your order during checkout. Free shipping offers may be available during promotions, which will be specified on the website.
4. Delivery Times
Estimated delivery times vary depending on the shipping method and destination. Generally, the following are approximate delivery times:
- Standard Shipping: 5-7 business days (domestic)
- Expedited Shipping: 3-5 business days (domestic)
- Express Shipping: 1-3 business days (domestic)
For international orders, shipping times may vary depending on the destination and customs clearance.
5. International Shipping
We offer international shipping to select countries. Shipping rates and delivery times for international orders are calculated during checkout. Please note that you may be responsible for any customs duties, taxes, or fees imposed by the destination country.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress through the carrier’s website. Please allow 24-48 hours for tracking information to be updated.
7. Shipping Delays
While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, shipping carrier issues, or customs processing for international orders. We are not responsible for such delays but will do our best to keep you informed.
8. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address is accurate and complete when placing your order. Twirlnapo is not responsible for delays or lost packages due to incorrect or incomplete address information. If you notice an error after placing your order, please contact us immediately at info@twirlnapo.com.
9. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 7 days of receiving the tracking information. We will work with the carrier to resolve the issue. For damaged items, please provide photos and a description of the damage to assist us in processing your claim.
10. Shipping Address Change
Once an order has been processed, we may not be able to change the shipping address. If you need to make changes, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
11. Multiple Shipments
In some cases, we may ship items from your order separately. You will receive separate tracking information if your items are shipped from different warehouses.
Contact Us
If you have any questions or concerns regarding our Shipment Policy, please feel free to contact our customer service team at info@twirlnapo.com.
Thank you for shopping with Twirlnapo! We’re committed to delivering your order promptly and efficiently.